What We Do

The key to a successful outcome is often how the dispute itself is handled. We are a proactive, dispute resolution service that finds, implements and resolves issues on behalf of our clients. We not only get the best results, we minimise the resources our clients would usually exhaust fighting with their providers.

Having developed the software that finds overcharges and errors, we are able to identify and correct costs on bills that customers are often completely unaware of. Enforcing contractually agreed charges is something we are uniquely positioned to assist with.

The bodies set up to “protect” organisations are often ineffective or unable to assist in any meaningful way. We work for our clients and are not beholden to the providers which means we act as the only trusted defence when it comes to corporate Telco issues.

Understanding both parties needs is critical to getting a quick resolution. Because we know what the provider needs in order to provide the resolution to the client, we are able to negotiate from a position of power and ensure both parties are motivated to resolve as quickly as possible.

Have your services been disrupted before? What does that do to your daily operations and what impact is that having on your business? We are experts in quantifying damages caused by service disruption as well as the Telco laws and codes of practice for sufficient compensation.

If you have ever sat on the phone for 45 minutes trying to get your services working you would understand the problems with service restoration. With our systems and channels we on average restore services in 20% of the time and with no effort and disruption to your business.

Over 80% of bills we have analysed in the NFP and Charity sector are not receiving the correct benefits they are entitled to. Implementing the correct discounts and benefits will save you money moving forward but being rebated for missed discounts is always the biggest reward.

Unfortunately most customers have accepted a poor standard of service from their service providers and feel powerless to question the practices of salesmen and account managers. Fortunately there are many consumer protections that can be enforced to ensure fair and reasonable outcomes.

Who do you call when you have a dispute that requires professional legal advice? Lawyers are not specialised in areas of telecommunications and often their costs far outweigh the potential benefits. Our No Win, No Fee litigation success structure and our specialisation in all things Telco ensure maximum results with performance based fee structures.